Sona Access Patient Agreement

Thank you for your interest in the the Sona Access Program! Our team provides a high-touch, comprehensive medication support program that is dedicated to supporting patients with complex care.

Due to the time and effort we put into complex medication management, we ask that our patients read and agree to the following before enrolling in our program:

1. The program charges a non-billable $50 monthly service fee, in addition to any copays the patient has. The service fee includes packaging materials, comprehensive medication support services, and delivery. We require that patients put a credit card on file at the time of enrollment and that monthly payments be made in full before the patient can receive their medications.
2. Patients or caregivers must be available for monthly care calls or texts. During care calls, we discuss medication concerns, updates, and health changes. These calls must be completed before we can move forward with filling medications each month. We are happy to coordinate a time to speak to prevent medication delays!
3. If a patient receives a new medication after a pill pack cycle has begun, our team will fill new medications in bottles until the next packaging cycle. We will not repack existing pill packs for new medications.
4. Some medications require regular doctor visits for refills. We ask that patients and caregivers makea concerted effort to keep physician appointments. Our team will do our best to remind patients and caregivers which medications need appointments before a new cycle begins, however, it is ultimately the patient’s responsibility to schedule and maintain those appointments to prevent medication delays.
5. Local delivery is included in your monthly fee, however, delivery times cannot be guaranteed. Patients are always welcome to have prescriptions picked up from the pharmacy if they have a specific time requirement. For non-local delivery, pill packs may be mailed and there is an additional $20 shipping fee.
6. For the safety of our patients, we cannot repack medications filled at any other pharmacy and ask that patients enrolled in the Access Program use Sona as their primary/exclusive pharmacy.
7. Please understand that some medications cannot be packaged in pill packs (i.e. insulin, inhalers, warfarin, etc.) and will be sent with the packaged medications in their necessary containers based on the pharmacist’s discretion.
8. We ask that patients or caregivers give at least a one-week notice for any scheduling changes, such as vacations or out-of-town travel. If we are not notified with enough time, we cannot guarantee packs will be updated in time and may be filled in bottles.
9. Patients and caregivers must use respectful language when speaking with our team. We will not tolerate abusive language, harassment, or abuse of our time and services and reserve the right to remove patients from the program due to such behavior.
10. We are a part of your care team. All of our decisions will be made in conjunction with your providers as our patients. Patient care is our number one priority and we will defer to the safety and needs that your providers express. If at any time you and your provider disagree on a course of medication, we ask that our patients give us time to work with their providers to determine the best course of care moving forward.

If you agree to the terms above, please click the link below to submit your information and a member of our team will reach out within 7 business days!

Click Here to Enroll